Delivery Information

Thank you for visiting our website - we hope your experience of shopping at Montreux Fabrics has been a pleasant one.

We have endeavoured to make shopping for fabric on this website as simple and enjoyable as possible, but appreciate there may be some areas that need explanation - and that is the purpose of this page.

If you are unable to resolve any issues using the information contained in this page, please email your enquiry to info@montreuxfabrics.co.uk and we will respond promptly.

Alternatively, you may call our customer service helpline on + 44 (0)116 2992345.

 

Confirmation of order

When you have finished placing your order, we will review it and send you an email confirming details of the order, telling you when you can expect delivery of the items you purchased.

 

Payment

You may choose to pay for your order with a credit/debit card or by cheque. Please make any cheques payable to Montreux Marketing Ltd and send to:

Montreux Marketing Ltd
The Old Shoe Factory
Bardolph Street East
Leicester
LE4 6EG.

If paying by credit/debit card, you are required to enter details of your credit/debit card. However, we have chosen to use the specialist internet payment processing service, Barclaycard, to ensure that this sensitive information is handled securely on your behalf. We are not passed any information about your credit/debit card - this is handled entirely by Barclaycard for your protection and privacy.

 

UK Delivery

We are pleased to offer FREE UK delivery on all orders of £35 or over and on all swatch only orders.
Simply shop for your fabric or swatches and free delivery will be calculated at checkout.  Please note that orders which include both swatches and other items will be charged the normal delivery rate.

UK delivery on orders under £35 costs £5.

All orders will be sent by Royal Mail Signed For, and will require a signature on receipt.

 

International Delivery

We are pleased to offer WORLDWIDE SHIPPING.

Delivery to countries in the EU is FREE on all orders of £100 or over, with a delivery charge of £10 for orders under £100. Delivery of swatches is charged at £4.

Delivery to countries outside the EU is £20, with delivery of swatches charged at £8.

If your destination is outside the EU you are liable for all import duties, customs & local sales taxes levied by the country you are shipping to. Payment will be required by customs before they release your goods. Please investigate potential charges before placing your order.

 

Refunds

Please note that regrettably, fabric which has been cut to a particular length for a customer cannot be refunded.  For this reason, we strongly recommend that you make use of our Swatch Service before making your purchase.